FAQS

How will I find my driver at Sea-Tac airport?

You can easily locate your driver one of three ways:

1. Meet him at the baggage claim area.  This option will be your choice if you need assistance with your luggage.  The driver will be holding a sign with your last name written on it.  You will also be given his cell phone number and can call him if you don’t see him.

 2. Meet him at the curb.  This is easier and faster for you if you don’t have checked luggage.  Call your driver’s cell phone and tell him when you are ready to meet him.  You can wave him down when you see a car with your last name displayed on the passenger side of his windshield.

 3. Meet him at Ground Transportation.  This is a quick and easy option if you don’t have heavy luggage and/or you don’t have a cell phone to call your driver.  He will meet you near the main service desk at Ground Transportation.  He will be holding a sign with your last name written on it.
 

What is your "Service Guarantee"?

Your confirmed reservation constitutes our guarantee of service to you on the date(s) and time(s) as agreed.   

If you’re going to the airport from your home, office, or hotel, we will call you 30 minutes prior to pick-up to reassure you that we're on our way and will arrive on time. 

If we’re meeting you at the airport, we will call your airline in advance of your arrival to confirm the exact time of your flight. You will not be charged any wait fees should the plane not arrive as scheduled.  Please call us if you become aware of any schedule changes in your itinerary. 
 

What is your cancellation policy?

Once your reservation is confirmed, we guarantee service to you on the date(s) and time(s) as agreed.  If you must cancel a reservation, please do so at least 24 hours in advance.  In the event that you cancel less than 24 hours before your scheduled service, we reserve the right to bill the full fare to your credit card.  ALL no shows will be charged full fare.
 

When will my credit card be charged?

Your credit card will be charged on the day of the service. Prepayments can be arranged online or by phone for relatives or friends, or in the case of a business traveler who needs to charge to a corporate credit card.
 

What if I still have questions?

Our customers are the reason we are in business and we are always here for you!  Please email us at alreadythere@verizon.net, or call us at 425.445.9101 any time you have a question.